Virtual Patient - Remote Consultation

Remote Consultation - Course Summary

• This scenario has been broken down into three short exercises that together form a complete consultation. 
• At the end of each exercise the virtual patient will deliver verbal feedback appropriate to the learning objectives based on your specific choices. Following this verbal feedback you will receive a RAG (Red, Amber/White, Green) rating for each of the choices selected throughout the exercise, once again correlating to the learning objectives.
• Considering this feedback, you can make further attempts at any exercise to explore new interactions and paths to the ideal consultation.
• At the end of the exercise, when returning to the PCI, a new page will open to ensure your progress is being tracked.
• All three exercises can be completed in around 10-15 minutes.
• We have undergone significant user testing prior to launch, however if you do experience any issues around functionality (e.g. the ability to complete any exercise), please share this information with us via this form. 

Exercise 1

This is exercise one of three, of a full consultation with Stephen Green, regarding his son, Elijah. 

Within this exercise you will conduct the initial stages of a telephone consultation. You will not need to take the patient’s history or make a diagnosis in this exercise.

You have not met or spoken to Stephen or Elijah before this consultation. Stephen phoned the surgery this morning to try and get an appointment for Elijah who is complaining of a sore throat. The receptionist informed Stephen that somebody from the surgery would give him a call back this morning. 

Exercise 2

Within this section of the consultation you will explain the likely diagnosis to Stephen and elicit their perspective on this information. 

Exercise 3

In this final section of the consultation you will confirm the management plan for Elijah with Stephen, summarise the consultation and provide any reassurance as needed.